What is a Service Level Agreement?

Our IT Service Level Agreements take the worry out of managing your IT systems. Our comprehensive and customised range of features ensure that all aspects of your IT are managed professionally.

IT Service Level Agreements

Our Service Agreements Cover

  • PC and Server Repair.
  • Desktop and Network Support: Remote, Telephone and Ticket Help-desk.
  • On-Site Engineer Visits.
  • Monitoring: PC’s, Servers, Antivirus, Firewalls, Broadband, Backup.
  • Preventive Maintenance: Automated Windows Updates, Antivirus updating.
  • Reporting: Hardware, Disk Usage, Web Usage, Email Usage.
  • IT Management: Vendor Support, Technology Proposals.
  • IT Procurement.
  • 3rd Party Vendor Management.
  • Discount rate for new projects.
  • New PC Installation.
  • PC Upgrading.
  • Domain Registration.
  • Web Hosting.
  • Antivirus and Security Software.
  • On-Site Support.
  • Disaster Recovery.

To find out more about the benefits of our Service Level Agreements, Phone (0)21 242 9417, Email info@deitg.com or simply fill out a feedback form.