What is a Block Hour Agreement?

A DEITG IT Block Hour Agreement enables our clients to avail of technical support service hours at a discounted rate in blocks of hours in quantities of 12, 24 or 48 hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.

Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.


IT Block Hours Support

  • Discounted Hourly Rate up to 30%
  • Remote Support
  • Onsite Support
  • Telephone and Help-desk Support
  • Scheduled Out of Hours Maintenance
  • Valid for 6 Months
  • 8x5x4 Response

Hours can be used as the client sees fit

  • Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours
  • Consultancy: Procedures/Processes/Troubleshooting
  • Server and Computer Repair/Upgrades/Patching
  • Troubleshooting/Software Development/Web Development

The agreement does not cover the cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.

Phone DEITG on 021 242 9417 and find out more about our block hour agreements.