Proactive Monitoring – Identify Incidents before they become Problems
We Continuously Monitor, Servers, Desktop, Office 365, Networks, Security & Backup – We escalate and resolve anything that could cause disruption fast.
WHAT IS IT
Real-time monitoring of critical business systems.
Rapid Response to early warning signs.
WHY IT’S IMPORTANT
Instant detection of problems leading to faster resolutions.
Protection against network downtime, server failure and business interruption.
BENEFITS TO BUSINESS
IT Monitoring involves real-time observation of critical servers, computers, applications and devices. Our IT Monitoring Service is based on ITIL, the industry standard for IT Service delivery.
HOW IT WORKS
DEITG will carry out a full review of your company’s IT Systems & Applications. Critical & High impact systems will be earmarked for monitoring. Working with the business stakeholders or internal IT, DEITG will create a monitoring strategy, design a monitoring plan, implement the changes required, support the maintenance and assist in the improvement and automation of the service over time.
OUR PLAN INCLUDES
Reporting: Hardware, Disk Usage, Web Usage, Email
Operating System Patching for Windows Server, Window 7/8/10, Apple Macs, Azure Servers, Cloud Platforms
Monitoring of Antivirus & Anti-Malware detections and definitions
Application Updates – Java, Adobe, Web Browsers
Resolution of Server Outages – Reboots & Shutdowns
Resolution of UPS Power Failures & Battery Errors
Server & Application System Logs
Firewall Intrusions, VPN Connection
Backup Successes & Failures