IT Block Hours

IT Block Hour Agreement

Get technical support in blocks with our service with an upfornt payment.

WHAT IS IT

A DEITG IT Block Hour Agreement enables our clients to avail of technical support service hours at a discounted rate in blocks of hours in quantities of 12, 24 or 48 hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.

Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.

SUPPORT

  • Discounted Hourly Rate up to 30%
  • Remote Support
  • Onsite Support
  • Telephone and Help-desk Support
  • Scheduled Out of Hours Maintenance
  • Valid for 6 Months
  • 8x5x4 Response

SERVICE

  • Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours
  • Consultancy: Procedures/Processes/Troubleshooting
  • Server and Computer Repair/Upgrades/Patching
  • Troubleshooting/Software Development/Web Development

AGREEMENT

The agreement does not cover the cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.

Related

Micro Business IT

You have less than 10 users.
Productivity is the name of the game.

Small Business IT

Up to 25 office users.
The goal is Optimisation and Efficiency.

Medium Business IT

Upwards of 25 users.
Collaboration and Communication is the driver.

Our Locations

DEITG provides nationwide IT services through three fully staffed offices in Cork, Dublin and Sligo.

Visit Locations

Contact Us


Cork Office

Cork Office

Office 4D,

Northpoint House,

Northpoint Business Park,

Mallow Road,

Cork.

T23 AT2P.

Dublin Office

Dublin Office

Unit 79,

Cookstown Industrial Estate,

Tallaght,

Dublin,

Ireland.

D24 H317.

Sligo Office

Sligo Office

G2010,

Innovation Centre IT Sligo,

Ash Lane,

Sligo,

Ireland.

F91 WFW9.