IT Support

Keep your People Productive – Rapid Response Helpdesk, Remote & Onsite Engineers

Experienced, Skilled and Certified Engineers on our Service Desk aim to fix things right first time, on the first call and get people back to work quickly with minimum disruption.

WHAT IS IT

Proactive IT Support decreases downtime and limits negative operational impact for information systems, employees and management. Systematised escalation and resolution of problems enable your business to resume normal operations as quickly as possible.

WHY IT’S IMPORTANT

Our IT Support reduces risk & limits incidents by proactively tackling issues as they arise.

Downtime & Interruption of your People & Processes

BENEFITS TO BUSINESS

Productive People
Predictable Performance
Optimisation & Efficiency
Faster Onboarding/Offboarding for People/Devices
Service Requests

HOW IT WORKS

DEITG will carry out a full review of your company’s IT Support structure. Working with the business stakeholders/internal IT, DEITG will create an IT support strategy, design the support plan, implement the changes required, support the maintenance and assist in the improvement of the service over time.

Remote, Email & Ticketing and Telephone Support

9.5 Hours of Cover Monday to Friday 7am to 5.30pm

OUR PLAN INCLUDES

Services Include:
Service & Help Desk – Remote, Telephone & Onsite Engineers.

Technology Includes:
Users, Devices, Applications, DATA & Networks

Vendors Include:
Microsoft Office 365, Microsoft Azure, Microsoft Teams, Microsoft SharePoint, DELL, Fujitsu, HP

Related

IT Maintenance

Our proactive maintenance will mitigate unexpected downtime and interruption.

IT Monitoring

We escalate and resolve anything that could cause disruption fast.

IT Security

A fully managed IT security service  deigned up to industry standards.

Our Locations

DEITG provides nationwide IT services through three fully staffed offices in Cork, Dublin and Sligo.

Visit Locations

Contact Us


Cork Office

Tel: +353 21 2429417​
Email: cork@deitg.com​

Office 4D,
Northpoint House​,
Northpoint Business Park​,
Mallow Road, Cork,​
Ireland. T23 AT2P​

Dublin Office

Tel: +353 1 6853579​
Email: dublin@deitg.com​

Unit 79,
Cookstown Industrial Estate,
Tallaght, Dublin, ​
Ireland. D24 H317​

Sligo Office

Tel: +353 71 9300180​
Email: sligo@deitg.com​

G2010,
Innovation Centre​,
Ash Lane,​
Co Sligo,​
Ireland. F91 WFW9.