Keep your People Productive – Rapid Response Helpdesk, Remote & Onsite Engineers
Experienced, Skilled and Certified Engineers on our Service Desk aim to fix things right first time, on the first call and get people back to work quickly with minimum disruption.
WHAT IS IT
Proactive IT Support decreases downtime and limits negative operational impact for information systems, employees and management. Systematised escalation and resolution of problems enable your business to resume normal operations as quickly as possible.
WHY IT’S IMPORTANT
Our IT Support reduces risk & limits incidents by proactively tackling issues as they arise.
Downtime & Interruption of your People & Processes
BENEFITS TO BUSINESS
Optimisation & Efficiency
Faster Onboarding/Offboarding for People/Devices
HOW IT WORKS
DEITG will carry out a full review of your company’s IT Support structure. Working with the business stakeholders/internal IT, DEITG will create an IT support strategy, design the support plan, implement the changes required, support the maintenance and assist in the improvement of the service over time.
Remote, Email & Ticketing and Telephone Support
9.5 Hours of Cover Monday to Friday 7am to 5.30pm
OUR PLAN INCLUDES
Service & Help Desk – Remote, Telephone & Onsite Engineers.
Users, Devices, Applications, DATA & Networks
Microsoft Office 365, Microsoft Azure, Microsoft Teams, Microsoft SharePoint, DELL, Fujitsu, HP
DEITG provides nationwide IT services through three fully staffed offices in Cork, Dublin and Sligo.