IT Support

Keep your People Productive – Rapid Response Helpdesk, Remote & Onsite Engineers

Experienced, Skilled and Certified Engineers on our Service Desk aim to fix things right first time, on the first call and get people back to work quickly with minimum disruption.

WHAT IS IT

Proactive IT Support decreases downtime and limits negative operational impact for information systems, employees and management. Systematised escalation and resolution of problems enable your business to resume normal operations as quickly as possible.

WHY IT’S IMPORTANT

Our IT Support reduces risk & limits incidents by proactively tackling issues as they arise.

Downtime & Interruption of your People & Processes

BENEFITS TO BUSINESS

Productive People
Predictable Performance
Optimisation & Efficiency
Faster Onboarding/Offboarding for People/Devices
Service Requests

HOW IT WORKS

DEITG will carry out a full review of your company’s IT Support structure. Working with the business stakeholders/internal IT, DEITG will create an IT support strategy, design the support plan, implement the changes required, support the maintenance and assist in the improvement of the service over time.

Remote, Email & Ticketing and Telephone Support

9.5 Hours of Cover Monday to Friday 7am to 5.30pm

OUR PLAN INCLUDES

Services Include:
Service & Help Desk – Remote, Telephone & Onsite Engineers.

Technology Includes:
Users, Devices, Applications, DATA & Networks

Vendors Include:
Microsoft Office 365, Microsoft Azure, Microsoft Teams, Microsoft SharePoint, DELL, Fujitsu, HP

Related

Micro Business IT

You have less than 10 users.
Productivity is the name of the game.

Small Business IT

Up to 25 office users.
The goal is Optimisation and Efficiency.

Medium Business IT

Upwards of 25 users.
Collaboration and Communication is the driver.