IT Block Hours

IT Block Hour Agreement

Get technical support in blocks with our service with an upfornt payment.

WHAT IS IT

A DEITG IT Block Hour Agreement enables our clients to avail of technical support service hours at a discounted rate in blocks of hours in quantities of 12, 24 or 48 hours, in return for an upfront payment. This rate is considerably less than a standard technical service charge.

Under the agreement, time is accurately tracked through our professional service automation system (PSA). Block hour subscribers receive access to our client access portal. This enables clients to create, manage and review all support incidents and detail of types of service performed, time used and technical changes.

SUPPORT

Discounted Hourly Rate up to 30%
Remote Support
Onsite Support
Telephone and Help-desk Support
Scheduled Out of Hours Maintenance
Valid for 6 Months
8x5x4 Response

SERVICE

Technical Services: Onsite/Remote/Maintenance/Reporting/Scheduled Out of Hours
Consultancy: Procedures/Processes/Troubleshooting
Server and Computer Repair/Upgrades/Patching
Troubleshooting/Software Development/Web Development

AGREEMENT

The agreement does not cover the cost of software/hardware/subscriptions. It is not an emergency out of hours support contract. Once block hours are exceeded, rates revert to the standard technical service charge.